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27 February 2008 @ 09:43 am
If you sit through the rant I'll give you a cute husband story.  
I'm meant to be typing fic.

Must gripe first.

How rude is it when you're being served at a retail store, like say, TARGET, or Express, or Dillards or even the grocery store, and the cashiers or salespeople carry on a conversation amongst themselves like you don't exist?  Am I the ONLY person that this bothers?  At this point in my life I still have enough self restraint and concern for how other people perceive me not to be a total bitch and say, "Hello?  Someone standing here?  Someone spending money in your store?  I exist, damn it!"  When I am old, however, I have a feeling I'm going to be one hell of a bitchy old lady.

I worked retail in college.  At Bath and Body Works, actually.  In the beautiful downtown Irving Mall (Where people got shot two years in a row when I worked there)  And we were trained to either involve customers in a conversation, or keep personal stuff that you needed to say 'til after the customer was gone.

Actually, the whole customer service industry has gone to hell in a handbasket.  From the dead eyes that serve you at your favorite restaurant, to the kid at Sonic that hands you a diet coke with cola dripping all down the side, to those witches at the mall who talk about their 'boyfriend and how he's such a bastard' like you aren't there.  I have had it.  HAD IT.  I'M MAD AS HELL AND I'M NOT GOING TO TAKE IT ANYMORE!

Whew.  I feel better.

Also, My sister sent me a birthday gift (Thanks, Em!).  It was awesome, a bunch fun printed hankies (I collect) and last night, I went and showed them to Nolan.

Me.  Look what Em sent me for my birthday!

Nolan. (looks at Hankies) ...

Me.  (holds them out)  Aren't they cool?

Nolan.  ...

Me.  you don't like them?

Nolan.  (long, pregnant pause, exhales like he's relieved)  She's late.

Me.  (shrugs) Yeah.  That's how we are.

Nolan.  Good grief.  I was sitting here panicking thinking, "I forgot her birthday.  I forgot her birthday." 

***

Then he hugged me an apologized.  Goober.

BOYS.  *rolls eyes*
 
 
I am:: The 806
I hear:: Lullaby of Broadway - Tony Bennett
 
 
 
Jandy the Gnome Whisperer: Jandy Crownjandjsalmon on February 27th, 2008 04:42 pm (UTC)
Firstly - *snickers over Nolan* All worried but then he didn't need to be... HEE!

Nextly - I am a Customer Service Guru. I worked CS since I was 17 - in fact, except for the two years I took off when I had Ben and now (I work at a clinic) - I was in Customer Service in retail (even when in University - where I got a History Degree... useful when you want to be a really educated Mum!) - And I admit - I have been known to talk about private stuffs in front of customers - but you're right - it makes you feel like you don't matter and that your business isn't welcome there. ALSO - I find that at our Walmart, for example, we actually have to GOAD the cashier into talking. Like one time the girl did not say A WORD and then at the end Jay just gave her a funny look and said, "HAVE A NICE DAY!" and she just stared at him... O.O yeah - WOW!

But YAY for new fun hankies!! WOOT!
Mandy_Caliga: browmandy_caliga on February 27th, 2008 04:52 pm (UTC)
Ahem. For the record, we always stop our conversations for a customer. That, or they join in, seeing as how it's a sports store and everyone there has a team and an opinion.

Also, Nolan WINS. Though your habit of collecting hankies is a bit...individual.
(Anonymous) on February 27th, 2008 05:31 pm (UTC)
Oh, I hate that too! It makes you just wanna turn around and leave. Either give me some attention or I'll take my business else where, damnit!

And, your new layout is pretty!
is pretty fucking ninja: you suckcaramelsilver on February 27th, 2008 05:33 pm (UTC)
Oh, I hate that too! It makes you just wanna turn around and leave. Either give me some attention or I'll take my business else where, damnit!

And, your new layout is pretty!

*** Grrrr! LJ is mean. I thought I was logged on, apparently not!
Carmenhumbuggirl on February 27th, 2008 05:55 pm (UTC)
It bugs the hell out of me when they carry on a conversation. I went into the store where I used to work the other day and had to stand there for twenty minutes while they lost the item I'd ordered, had a conversation, phoned someone to go look in the storeroom for my item, had another conversation... Right while I'm standing there. No apology at all about how long it was taking. I actually had to ask them what was taking so long. I couldn't help but think that I would never have dared to carry on like that. I mean, it's a really busy store and it wasn't like I was the only person waiting either.
Katemugglechump on February 27th, 2008 06:07 pm (UTC)
Nolan's so cute.

And YES! I hate service industry people who don't understand the service aspect. It's more than moving items across a scanner, people! I get especially irritated when they don't even bother to tell you the total - they just look at you like, "Well, pay."
WolfStarwolfstar07 on February 27th, 2008 08:30 pm (UTC)
:) That is a cute husband story. Ha ha.

But it really irritates the hell out of me when cashiers do that. It's a place of business, not a place to hang out (the job, that is). I think I'm going to start filling out customer satisfaction cards when that happens. See how they like it when I start dropping names. >:(
dragonsangel68: Button - I'm smilingdragonsangel68 on February 27th, 2008 10:31 pm (UTC)
*pats Nolan* Poor thing, all that panic for nothing *sniggers* Still, it's never good to let them relax too much ;)

Now to shop assistants... I hate their private little conversations as well, but I have said something once (I must have had PMS or deprivation issues at the time *eg*). I rapped my knuckles on the counter to get her attention and quite loudly told her that as fascinating as her sex life was, I really didn't want to hear about it *giggles* You know, she didn't even have the decency to blush! And I'm sure they had a bitch about me after I was gone too :/
Jessicatudorrose1533 on February 27th, 2008 11:17 pm (UTC)
I'll admit that I talked quite a lot when I worked behind the register at my local grocery store, but then, the customers talked to us and we chatted back. It was sort of a multiple-register customer & cashier conversation type thing. But there was a fair amount of chatting. Otherwise, quite frankly, I think it'd be difficult to survive....

And Nolan cracks me up. I would do the same thing...I sympathize!
autumnrhythm30: Jared TOMOautumnrhythm30 on February 27th, 2008 11:57 pm (UTC)
It doesn't bother me so much unless their conversation comes BEFORE helping me. If they are hindered by doing more than one thing at the same time, it pisses me off!

*large sigh*
Jazsekuh: Daria: Deadbeatsjazsekuh on February 28th, 2008 05:05 am (UTC)
I had that happen to me yesterday at Target, and I hate it too. Isn't your job to help me and not sit and chit chat with your coworkers????
dL: bat bogeydieloreley on February 28th, 2008 07:12 am (UTC)
*giggles* After that awesome fruit "cake" he made? Awww but he's so cute!

As for rude customer service, this is what staff training's for. I work in childcare, but we've been trained to leave all our personal stuff at the door and it's great. Artificial happiness is the best. :P At my sister's work, they have to stop what they're doing and say hi to the customer when they walk in. Unless they're already talking to a customer, that is. Come to think of it, Japanese salespeople are really enthusiastic in that way. Maybe we should all move to Japan. :P

Old women deserve to be cranky. They deserve respect. *nods firmly* I think I'm going to enjoy being cranky and demanding good service. Actually, I'm cranky now. It's fun! If they leave me waiting longer than necessary, I'm the type to clear my throat loudly and tap my feet.